Settings

Changes apply to the next checkout evaluation.

Status

Pausing stops new offers immediately. Credits already issued stay valid until they expire. Admins change settings. Viewers see and export everything.

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Store credit

How long an issued credit stays spendable.

Credit valid fordays

Counted from the day the credit is issued, once the order is paid and fulfilled. Shopify expires what is left unspent. A change applies to orders placed after it.

Shopper email

Sent by Fesona on behalf of your store the moment a credit issues, once the order is paid and fulfilled.

Email the shopper their credit and agreementReminds the shopper of the credit and how to use it, and restates the final sale terms they accepted at checkout. Off until you turn it on.

The email is Fesona's and cannot be edited.Preview the email

Costs

What a return costs you. Each credit is priced from the return risk times this cost, at the share you choose, and never above a share of the profit on the order.

Cost of a return$ per order

Label, receiving, inspection, restocking. $40 when empty.

Cost to return an item$ per item

Optional. Wins over the per-order cost, times the items a return brings back.

Cost of goods% of price

Caps the credit at a share of the profit on the order.

Credit redeemed% of credit

Share of issued credit that is spent.

Share of the saving offered% of saving

100% offers the full expected saving; lower keeps part of it on every acceptance.

The engine reads these on the next checkout evaluation.

Offer

The words shoppers see at checkout, before and after they accept. Your checkout's font and colors apply automatically.

Front: row 1, headline, body, accept button, pass link, terms line and the terms link, which opens the terms overlay.

Back: row 1, headline, body and the accepted label.

Remove stays fixed. The overlay's title and text, and the Powered by line, are in the editor. {credit} and {days} fill in at checkout.

Edit offer

Credit limits

Fesona sizes each credit from the predicted return cost, then caps it here. Orders under the minimum order value or the minimum return risk never see an offer.

Max credit% of order

Max credit$

Min order value$

Min return risk%

Exclusions

Anyone matching an exclusion never sees an offer. Match on the customer email, any SKU in the cart, or a discount code applied at checkout.

Emails

SKUs

Choose how the next SKU you add should match. A checkout with any matching SKU in the cart sees no offer. Capital letters do not matter.

Discount codes

Choose how the next code you add should match. A checkout using any code on the list sees no offer. Capital letters do not matter.

Fraud

How the fraud score changes the offer. Fesona scores every checkout from 0 to 100 on the signals it sees: network, device, order shape and history.

Reduce credit fromscore

From this score the credit shrinks, up to half just under the suppress score.

Suppress offers fromscore

From this score no offer is shown.

Linked accounts

Accounts that share an IP address, a phone number, a shipping address or a look-alike email. Score only adds points to the score. Suppress always shows no offer to a shopper with a linked account, whatever the score.

Suppress offers for shoppers who cancelled or refunded after a creditThey keep the credit they have. Their next checkouts show no offer. The Fraud view lists them under Refunds after a credit. Off until you turn it on.

The Fraud view's histogram and bands follow these numbers.

Order tags

Added to the Shopify order when a shopper accepts the offer. A returns app such as Loop reads them to treat the order as final sale. Leave the list empty to add no tags.